our services
Management is the process of planning, organizing, leading and controlling organizational resources to achieve a set of predetermined goals. Delta Solutions approach in its models for development and implementation provides tailor-made and pragmatic tools and systems for management and key stakeholders to guide and assist them execute the four functions of management. . Delta Solutions main area services are: Planning, Organizing, Leading and Controlling
A basic systematic, logical and pragmatic approach; Delta Solutions partners with organizations to draw a clear picture for the future towards realizing the vision, what are the goals to be achieved are and how to achieve them.
Delta Solutions assists businesses formulate their corporate level, business level and functional level strategies.
Delta Solutions provides the tools for determining organization strategic direction and path. With the Strategic Planning, management can set a framework for managerial decisions. They can be aware of how, when and where they should compete; and against whom; and for what purpose.
Through strategic planning, Delta Solutions facilitates the achievement of the following objectives:
Corporate Level Strategies
Delta Solutions sets a guide to its corporate clients for their future. Should we grow, stabilize, or retract, markets to invest in, where to allocate investments and how to collaborate in new markets.
Business Level strategies
Delta Solutions sets strategies that define how to compete in markets. Whether differentiate, lead by cost, or focus on a niche and accordingly build a comprehensive outlook of the business.
Function Level Strategies
Delta Solutions can help corporations by providing an overall direction and in specific areas such as:
Human resources / organizational development
Information Technology
Financial
Marketing
Authorities and Responsibilities Matrices are considered important to organizations due to their role in identifying and documenting decisions that are usually taken on the organizational level, in addition to specifying positions participating in the decision-making process and highlighting their respective roles. This supports the concepts of accountability as means for providing the necessary empowerment for employees and inducing flexibility into the work environment. Delta Solutions designs authorities and responsibilities matrices in accordance to clients’ specific requirements and needs. The matrices cover detailed decisions related to the organization and are divided into Strategic, Financial, Administrative and Technical decisions.
Devised by Delta Solutions for groups and conglomerates with a diverse group of companies of wide geographical coverage and scope of products and services. GSMs provides an unified standard mode of operation to all member companies and is a set of corporate systems that are incorporated in multifaceted Standards Manuals (GSMs) which ensure that every organizational function will be effectively and smoothly operating in a homogeneous mode.
A key feature of the GSMs is its appeal in crossing boundaries where it is regarded as a franchising and Service Level Agreement (SLA) that identifies the relationship between the Corporate and its subsidiaries and a unifying protocol, regardless of culture or workforce diversity hence creating corporate compliance practice and extending corporate vision and values.
GSMs are an effective communication tool and control structure between a corporate and its subsidiaries, as well among subsidiaries themselves to establish synergetic utilization and link between overall strategy and its operational functions.
The provision of such GSMs at corporations will be structured in a way that caters for subsidiaries’ independence and flexibility in building their own compatible and tailored systems, while maintaining the optimal corporate control, communication and synergy
Business Process Modelling & Optimization
Business Process Modelling and Optimization (BPMO) is the systematic analysis and redesign of core business processes to be in line with the set functional strategies, with the objective of process simplification and enhancing the overall performance.
Our approach in BPMO focuses on redesigning processes for optimum use of resources to achieve objectives of the process, and to direct the entire system and its processes on meeting customer needs and expectations. Thus, eliminate the duplication of work and bottlenecks, process simplification, reducing costs, increasing resources utilization. Recognizing the aforementioned and to realize sought objectives, BPMO encompasses three main integrated components, namely: Process Mapping, Process Value Analysis and Process Optimization.
Leading
When organizations lead people, motivate them and constantly communicate with them, their interest will increase in carrying out what had been stipulated. People need to be constantly motivated and directed to perform the intended tasks we expect out of them for the achievement of the set objectives.
Management needs systems and tools that help organize, motivate, and manage organizations’ human resources. Delta Solutions extensive expertise in human capital management and development in various sectors and industries is tailored to individual organizations climate and environment through the development and implementation of systems and tools in the areas of planning, attracting, managing, evaluating, rewarding and development of human capital
Job Analysis & Job Description
Comprehensive Job analysis to identify tasks, duties and responsibilities of the job and the necessary skills, abilities and KPI’s necessary for effective performance and measurement of work. Designing job descriptions is conducted according to the organization structure throughout the managerial levels; the job description card includes the following elements: job identification, job summary, duties and responsibilities, competencies, communication channels and Key Performance Indicators.
Competency Framework Development
Competency Framework aims at clearly defining what is expected of employees at all levels of the organization. The developed framework is both anchored in the culture of an organization as well as future oriented and easy to understand and has applications across the whole range of Human Resources management and development activities. A competency framework contains definitions of all the competencies used in the whole or part of an organization. The Framework can be utilized as the basis for the use and integration across various Human Resources Management areas such as recruitment, compensation and benefits, performance appraisal, career path planning and employee development.
Human Resources Planning
Human Resources Planning (HRP) ensures that the organization has the right number, at the right place, at the right time, capable of completing their tasks, duties, and responsibilities effectively and efficiently in order to achieve the organization’s overall objectives.
HRP influences the analysis of expected staff supply and demand which are influenced by the expected future environment; internally and externally. The supply represents the available Human Resources, which involves both internal sources inside the organization and external sources at the labour market. The demand represents the organization’s need and requirement of Human Resources numbers, types, skills, capabilities and locations.
Recruitment & Selection System
Recruitment & Selection encompasses the development of processes and procedures for managing the recruitment function to suit the organization’s needs including; building a database, advertising job openings, collecting information for prospective job applicants and the identification of sources for applicants. In addition to, establishing a complete selection and screening methodology along with all the required forms and tests
Compensation & Benefits System
Delta Solutions assists organizations in achieving internal and external equity for their staff by developing comprehensive Compensation & Benefits systems, which includes salary surveys, designing and developing pay philosophy, salary structures, development of benefits model and framework, procedures for maintaining the implementation of the compensation and benefits system at organizations.
Motivation & Incentives System
The establishment of a motivation and incentives system, whereby an array of rewards, monetary and non-monetary, will be identified to addresses each managerial level/category interrelated with the Compensation & Benefits system for increasing productivity and efficiency to achieve the right balance in fixed and variable pay.
HR Policies & Procedures Manual
A comprehensive manual covering all policies and procedures related to human resources in accordance to local labour laws and best practices which includes, Appointment; Transfer, Assignment & Secondment; Working Hours & Overtime; Leave & Absence; Travel; Relocation & Transportation; Disciplinary Actions; Grievance & Appeal, ..etc., along with all related processes and forms.
Human Resources Utilization Study
For organizations to right-size their human resources requirements, Delta Solutions conducts a comprehensive study and analysis of human resources utilization and productivity. The study includes the assessment of current human resources qualifications and skill level, a productivity audit and work-load assessment. Accordingly, human resources shortage/surplus is determined and guidelines for actions are set.
Performance Appraisal & Management
Performance Appraisal and Management system fulfils the company’s evaluative and developmental objectives. The designed system utilizes different methods of performance appraisal and management depending on the nature of work and managerial level. It includes identification of the appraisal cycle, responsibilities, procedures, appraisal interview structure, recommendations for action and related tools and forms.
Career Path Planning
Career Planning and Development is the process where employees strategically explore, plan and create their future progression within the organization by designing a personal learning plan to achieve their potential and fulfil the organization need for a vital and effective workforce.
Delta Solutions assists organizations through developing Career Path Planning & Development framework which involves continuous learning, seeking new opportunities and finding ways to contribute to the organization in a productive and motivated manner; balancing the organization and employees objectives.
Control
Organizations must ensure that all planning, organizing and leading activities in fact move towards the established objectives. While planning, organizing and leading are carried-out as a process, control is the measurement of the ongoing performance of the functions and comparing such performance with the established objectives, to identify and evaluate organizations readiness and alignment towards the set objectives.
Corporate Performance Management
Organizations today need to both strategically and operationally excel to survive and meet tomorrow’s challenges. One framework that assists organizations to achieve the required balance between strategy and operations is the Balanced Scorecard. With the Balanced Scorecard, management can:
Program Development, Management and Modernization
Many organizations are facing increasing challenges each day and need to deal with several developmental initiatives and projects at the same time in order to survive and grow. Accordingly, complex requirements arise and may exceed the capabilities of the organizations’ existing resources. Therefore, Delta Solutions designs and implements program management methodologies to enable organizations to share resources across projects and reduce issues faced by individual tasks, projects and multiple teams to achieve the set objectives. Benefits of the program include:
Delta Solutions expertise includes program development and planning, tracking program milestones, program integration, budgeting and scheduling. Delta Solutions Program Management services include:
Change Management
In today’s paced business environment change is a constant force. The pressure of change comes from all sides and directions; globalization, government initiatives, competition, improving the quality of work, creating learning organizations, and the pace is ever increasing. Thus, organizations have to reshape to remain competitive in an-ever changing business environment. Managing change in any organization is not an easy task, and with change comes organizational resistance and conflict. Delta Solutions has identified and designed organizational change management methodology that improves and facilitates the implementation of change within organizations.
Delta Solutions change management model includes:
Phase I: Analysis, involving the analysis of changes to be implemented, the expected impact of change, and the requirements for change.
Phase II: Planning, addressing the vision for change, the target goals and objectives, the different change methods, the techniques used to promote change and the detailed plan including the communication plan.
Phase III: Implementation, including running a pilot change management initiative for an identified period of time and creating an environment of shared vision and common direction implementing planned change methods and strategies.
Phase IV: Evaluation and maintenance, entailing evaluating what has been implemented against set goals and plans as well as actions taken to reduce change resistance and establishing future plans for improvement of change methods when needed
International Management Systems
International Management Systems and Standards are devised for validation of management practices in accordance with reference standards and guidelines governing organizations to achieve excellence through the enforcement of systems and independent audit and assessment for compliance. Delta Solutions has adopted a comprehensive approach in the development, guidance, and assessment of the effective implementation of Quality, Food Safety and Environment management systems across various industries and sectors. Delta Solutions has developed and implemented systems in accordance with BRC standards, ISO 9001, ISO 14001 and Hazard Analysis & Critical Control Points (HACCP) requirements
Service Assessment & Mystery Shopper
Comprehensive Program (MSCP)
Delta Solutions has adopted a comprehensive approach in designing, evaluating and implementing Services Assessment and MSCP. An objective monitoring tool towards achieving customer service excellence through service evaluation and assessment programs geared to identify practices and recommendations through periodic reporting to management.
Benefits and Advantages:
Delta Solutions has successfully implemented the program in the Government, Banking, Insurance and the service sector. Moreover, Special customized tools have been developed for specific industries such as Telco’s, Retail and Utilities
Excellence Models
To be successful in a globally competitive business environment characterized by rapid changes in services, products, information technology, and increasingly well-informed and demanding customers, organizations need to establish management system to manage people, processes, assets, and customers. Delta Solutions adopts Excellence Models to help organizations achieve business success by measuring where they are on the path to excellence; helping them understand the gaps and identifying potential solutions for bridging the gap. One of these models is the European Foundation of Quality Management (EFQM) Model
